FREQUENTLY ASKED QUESTIONS

How can I make a deposit?

How can I get cash from the card?

Are there any fees associated with a withdrawal?

What happens if I lose my card?

What happens if I forget my PIN number?

Where can I use my card?

How can I check my balance and view my transaction activity?

Is there a limit on the amount of money I can withdraw from the card at any certain time?

If I lose my card are the funds on the card lost?

How do I activate my MasterCard?

Who do I call if I have any questions about my card?

Can I pay bills with my ID card?

How can I make a deposit?

Click here to make an online deposit.

How can I get cash from the card?

You can withdraw cash at any ATM by choosing the “checking” option and by entering your 4-digit PIN number. Or, you can receive “cash back” during a point-of-sale transaction (this is when you are making a PIN purchase with your card) at any location that allows this, such as grocery stores and convenience stores … etc.

Are there any fees associated with a withdrawal?

Cash withdrawals at Herring Bank ATMs are surcharge free. Cash withdrawals made at all other ATMs are subject to a cash withdrawal fee of at least $1.50. Choosing the “cash back” feature during a POS transaction is free of charge. Please refer to your cardholder disclosure for fees. 

 

What happens if I lose my card?  

If you have lost your card, contact the Herring Bank Customer Service Center immediately at 1-866-348-3435 to prevent theft of the funds in your account. The sooner you report a lost or stolen card can limit your liability and reduce the chance of losing the balance of your account. You will also need to go to the Business Office for a new card.

 

What happens if I forget my PIN number? 

Call the number on the back of the card, 1-866-348-3435, and a customer service representative will help you get a new PIN number. As a reminder, never give your PIN to anyone else. If you have your PIN number written down, please keep it in a secure place.

Where can I use my card? 

The MasterCard branded card can be used at all ATMs and at any merchant location that accepts MasterCard, as well as for online shopping, airline reservations and car rentals. When performing a withdrawal transaction, select the “checking” option and type in your 4-digit PIN number.

How can I check my balance and view my transaction activity? 

You can go online to www.chaparralcard.com to access Internet Banking or Phone Banking is available at (877) 480-0551.  You can also check your balance at one of Herring Bank’s ATMs. All of these services are free of charge. Obtaining a balance through an automated balance inquiry from the Call Center at (866) 348-3435 is subject to a $.25 fee.  A balance inquiry from a Call Center representative is subject to a $1.00 fee.  Please remember that non-Herring Bank ATMs are subject to a balance inquiry fee.

Is there a limit on the amount of money I can withdraw from the card at any certain time?

There is a $1,005 daily limit on the card but most ATMs have limits set by the owner of the terminal. Multiple withdrawals may be needed to obtain large sums of cash.

If I lose my card are the funds on the card lost? 

If you have lost your card, contact the Herring Bank Customer Service Center immediately at 1-866-348-3435 to prevent theft of the funds in your account. The sooner you report a lost or stolen card can limit your liability and reduce the chance of losing the balance of your account. You will also need to go to the Business Office for a new card.

How do I activate my MasterCard?

You can activate your card by performing any PIN transaction. We recommend a balance inquiry at a Herring Bank ATM.

 Who do I call if I have any questions about my card? 

For your convenience, the Customer Service Center operates 24 hours a day, 7 days a week. Call 1-866-348-3435, and please have your card or account number ready for verification purposes.

Can I pay bills with my ID card? 

You can use your MasterCard to pay your bills. If the company accepts MasterCard, you can pay using your MasterCard number. If the company does not accept MasterCard for payment, you can use the routing and account number associated with your account. The routing number is 111302846. Your account number is located on the authorization form you were given when you received your card or you can call Customer Service at 1-866-348-3435 to obtain your account number. You can also call Customer Service and request a supply of money orders.

Vernon College - Contact Us
Monday-Thursday 8:00 a.m. - 5:30 p.m. // Closed Friday // Email Us
  • Vernon Campus
    4400 College Drive
    Vernon, Texas 76384
    940.552.6291
  • Century City Center
    4105 Maplewood
    Wichita Falls, Texas 76308
    940.696.8752
  • Skills Training Center
    2813 Central Expressway East
    Wichita Falls, Texas 76302
    940.766.3369
  • Sheppard Learning Center
    426 5th Avenue, Suite 8
    Sheppard AFB, Texas 76311
    940.855.2203
  • Seymour Learning Center
    200 Stadium Drive
    Seymour, Texas 76380
    940.889.3133